Metadac FZE
Privacy Policy
This Privacy Policy explains how MetaDac FZE (“MetaDac,” “we,” or “us”) collects, uses, and protects the personal information you provide when you visit our website at https://metadac.io (the “Website”) and when you use MetaDac services, including requesting information, downloading resources, and other related services (collectively, the “Services”).
This Privacy Policy is incorporated into and subject to MetaDac’s Terms of Use. By using our Website or Services, you consent to the practices described in this Privacy Policy.
1. DEFINITIONS
• “Client” refers to individuals or entities that engage MetaDac for consultancy or other services.
• “Client Data” refers to personal data, documents, or information shared by Clients as part of using MetaDac’s Services.
• “Personal Data” means any information that can identify an individual, such as name, email address, phone number, or location.
• “User” refers to individuals who interact with the MetaDac Services, including Clients, individuals downloading STL files, and form submitters.
• “Visitor” means an individual accessing public areas of our Website without logging in or providing additional information.
2. ROLES & RESPONSIBILITIES
MetaDac FZE acts as the data controller for the Personal Data collected through our Website and Services. This means we determine how and why your Personal Data is processed.
If you have any questions regarding your Personal Data or this Privacy Policy, please contact us at privacy@metadac.io.
3. THE INFORMATION WE COLLECT
We collect and process the following types of information:
3.1 Information You Provide Directly
• Form Submissions: When you fill out a form on our Website (e.g., to request information or download STL files), we collect your name, email address, phone number, and location.
• Interactions with MetaDac: If you contact us via email, phone, or live chat, we may collect and store your contact information and correspondence.
3.2 Automatically Collected Information
• Website Analytics: We collect information such as your IP address, browser type, device ID, referring URL, time zone, and operating system. This information helps us understand how users interact with our Website and improve our Services.
• Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to enhance user experience and track website navigation.
4. HOW WE USE YOUR INFORMATION
We use the information we collect to:
1. Provide Services: Fulfill your requests, such as granting access to STL files or responding to inquiries.
2. Improve User Experience: Analyze user behavior to improve our Website and Services.
3. Communicate with You: Send updates, promotional content, or service notifications.
4. Compliance: Ensure compliance with legal obligations and protect our rights.
5. DISCLOSURE OF YOUR INFORMATION
MetaDac FZE will not sell, rent, or trade your Personal Data. We may share information under the following circumstances:
• Service Providers: We may engage third-party providers for hosting, email, analytics, and other services. These providers only process your data as instructed by MetaDac.
• Legal Requirements: If required by law or in response to a valid legal request, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. DATA SECURITY
We take data security seriously and implement appropriate measures to protect your Personal Data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please contact us at privacy@metadac.io if you suspect a data breach.
7. INTERNATIONAL DATA TRANSFERS
As a company based in the UAE, your Personal Data may be transferred to servers or entities located in other countries. We ensure compliance with applicable laws for international data transfers.
8. MINORS AND CHILDREN’S PRIVACY
Our Website and Services are not intended for individuals under the age of 18. If we discover that we have collected Personal Data from a minor, we will take steps to delete such information.
9. DATA RETENTION
We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.
10. YOUR RIGHTS
You have the following rights regarding your Personal Data:
• Access: Request details about the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your Personal Data where applicable.
• Objection: Object to data processing based on legitimate interests.
• Portability: Request transfer of your data to another service provider.
To exercise these rights, contact us at privacy@metadac.io.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised date.
12. HOW TO CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us at:
Metadac FZE
Email: privacy@metadac.io
Location:
Al Shmookh Business Center, 1
UAQ Free Trade Zone,
Umm Al Quwain, United Arab Emirates
